E-commerce
Revenue from e-commerce is expected to grow by almost 8% between 2024 and 2029, which will be accompanied by increased internet access and mobile connectivity.
Internet access
Internet penetration in Zambia remains relatively low but is likely to increase as online services expand and internet speeds improve.
Payment methods
Many Zambians use online or mobile payments to make purchases and pay bills. Digital wallets are also becoming a more popular choice for cardless transactions.
Financial inclusion
Financial inclusion improved greatly during the Covid pandemic, with more and more Zambians adopting digital payment methods and mobile payments.
