Through the website
Through an online reporting system at the button below. Upon accessing this page, you will be prompted to enter the organisation’s name. The language to be used for reporting an issue is Spanish.
The Ethics Hotline service is free and confidential and may be accessed through the following channel:
submit a communication
The website option is available 24 hours a day, seven days a week, and follows the same format for collecting information. Whether the communication is made by phone or website, it will be handled confidentially, to the extent permitted by law and in line with our company’s requirement to investigate and address the reported incident or instance of misconduct.
All personal information will be processed by Pay Retailers SL. [solely] for [the purpose of] handling your complaint. You can exercise your rights of access, rectification, deletion, limitation and opposition, and obtain more information about the treatment by contacting:
The Ethics Hotline has been created for the employees, suppliers, customers and, in general, all the public of the PayRetailers Group anonymously to report unethical behaviour that is detrimental to our ethical culture.
We remind you that queries or claims of a commercial nature are not managed through the Queries and Complaints Channel. For this, the corresponding telephone numbers and customer service tools are available.
Omissions of controls and regulations, fraud or theft, misappropriation of assets, manipulation of financial statements, corruption, conflicts of interest of third parties, misuse of the organisation’s assets, disclosure of privileged information, technological abuse, harassment, violation of laws or regulations and labour relations, bad work environment and/or personal conflicts.