Complaints
Report alleged irregularities anonymously or personally. After submission, you will receive a username and password to check the status and add new information at any time.
Above all,
we act with
integrity
Our Ethics Channel provides a secure, confidential channel for reporting potential unethical or irregular behaviour. Whether you are part of our in-house team or a customer, supplier, or contractor, you can use this channel to share your concerns. The Ethics Channel is managed by our Global Head of Compliance, guaranteeing the security and confidentiality of your communications.
How to submit a communication?
Together, we strengthen our ethical culture and maintain the trust of our stakeholders. If you need to communicate about responsible business principles, we offer our free and confidential Ethics Hotline.
We ensure complete confidentiality in managing your communication, always complying with the law and our responsibility to investigate and address any concerns.
Report easily and securely through our website. Enter the organization’s name and use the provided format. Click the button to access the online reporting system.
Frequently Asked Questions
Ethics Hotline
The Ethics Channel has been created so that employees, suppliers, customers, and any member of the public of the PayRetailers Group can anonymously report unethical behaviour that is detrimental to our ethical culture.
Please be reminded that the Whistleblowing Channel does not handle commercial queries or complaints. The corresponding customer service phone numbers and tools are available for this purpose.
This channel can be used to report omissions in controls or regulations, fraud, theft, embezzlement of assets, manipulation of financial statements, acts of corruption, conflicts of interest, misuse of the organisation’s assets, disclosure of privileged information, technological abuse, harassment, infringements of laws or regulations and employment relations, poor working environment, or conflictive personnel, among others.
